FAQ's

Frequently Asked Questions

What is the cost for shipping?
Shipping charges are calculated in real-time. Charges are based on total package weight and the destination address. We do not use a one-charge fits all pricing policy. To calculate the cost of shipping, add an item to your shopping cart by clicking on the buy button underneath the item you are interested in. The item will be added to your shopping cart located on the right side of the screen. Underneath the shopping cart is an option to enter your zip code and it will calculate the cost of shipping.

FREE GROUND SHIPPING (of our choice) on Internet Orders that are shipped at one time to a single address in the continental* United States.
*** If you choose a shipping option besides Free Shipping you will be charged for shipping
**excludes orders in Alaska and Hawaii. Customers in Alaska and Hawaii will receive a call from a customer service representative notifying them of shipping charges

When will my order be shipped?
In-stock merchandise will be shipped within 72 hours from the time you placed your order. Items that are not in stock will be shipped as soon as we receive them.

Do you ship all items together?
In most cases all of the items in stock will be shipped at one time. If your order contains in-stock items and a item that is a preorder or backorder, your in-stock items will be shipped and your PREORDER/BACKORDER will be shipped as soon as it is received at an ADDITIONAL COST. Any backorder under $9.99 will be cancelled.

What is Gifts Gifts Gifts, Inc.'s Return Policy?
We want you to be completely satisfied with your purchase. If a product does not meet your expectations, please contact us for a return authorization number which MUST go on the outside of the carton. Without this number, your carton will be refused. Merchandise must be returned within 14 days in its original packaging with no evidence of use. After inspection, we will issue a refund or store credit. Gifts, Gifts, Gifts, Inc. is not responsible for merchandise not recieved from the carrier of your choice.

All sale items and Christmas merchandise are FINAL SALE. **SALE PRICES DO NOT APPLY TO PREVIOUS ORDERS** (The customer will pay the price that is posted at the time of purchase.)

What if my merchandise was damaged in transit?
In the event that your purchase was damaged in transit, please report the damage to UPS within 2 days of receiving the package. You may contact UPS at 1-800-742-5877. Do not return merchandise to Gifts Gifts Gifts, Inc. if it was damaged in transit, as a claim cannot be made by us. It must be made by the receiver.

When I log into to order status, what does "order status" mean?

• New Order - Your order has been cleared thru our on-line store, and is waiting for us to process it.
• In Progress - We have received your order, and begun processing your information.
• Partially Shipped - If part of your order is backordered or out of stock we will ship you the items that are in-stock, and then ship you the remainder of your order when the additional items arrive.
• Backordered - All of the items in your order are backordered and will be shipped as soon as we receive them in stock.
• Complete/Shipped - Your order has been processed, packaged, and shipped. Your tracking number has been e-mailed to you.
• Not Finalized - There was an error processing your order. Either you did not complete your order or you entered incorrect or incomplete information etc. No charges have been made to your card, and no items will ship.
• Cancelled - You have requested that we cancel your order or the items you ordered are out of stock and we are unable to order more. You will receive a copy of the cancelled order by email but if you need more information please email orders@fritzgifts.com .

Don't want to order online?
Please call our toll free number 1-800-645-2864 from 10 AM - 6PM EST Monday through Friday and we can take your order and billing information over the phone.